SwirlSense 30-Day Refund Policy
At SwirlSense, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free 30-day refund policy to ensure you have peace of mind when shopping with us.
Eligibility for Refunds:
- Time Frame: Items must be returned within 30 days from the date of purchase.
- Condition: Items must be unworn, unused, and in their original condition with all tags attached and original packaging included.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Refundable Items:
- Gift cards
- Sale or clearance items (unless specified otherwise)
- Personalized or custom-made items
How to Return an Item:
- Contact Us:
- Email our customer service team at order@swirlsense.com or call us at (222) 255-5866 to initiate your return. Please provide your order number and reason for return.
- Prepare Your Package:
- Securely pack the item(s) in the original packaging, including all accessories, tags, and documentation.
- Include the receipt or proof of purchase and a note indicating your reason for the return.
- Shipping Your Return:
- We will provide you with a return shipping label. Attach this label to your package.
- Drop off your package at the designated shipping carrier location.
Refund Process:
- Inspection: Once we receive your returned item(s), we will inspect them to ensure they meet the refund eligibility criteria.
- Approval: If your return is approved, we will process your refund to the original method of payment.
- Time Frame: Refunds will be processed within 7-10 business days after we receive and inspect your return. Depending on your bank or credit card issuer, it may take additional time for the refund to reflect in your account.
Exchanges:
If you wish to exchange an item for a different size, color, or style, please contact our customer service team. We will assist you in making the exchange, subject to availability.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at order@swirlsense.com or (224) 255-5866. We will arrange for a replacement or refund, including any shipping costs incurred.
Contact Us:
For any questions or concerns regarding our 30-day refund policy, please contact our customer service team:
- Email: order@swirlsense.com
- Phone: (224) 255-5866
- Hours of Operation: Monday – Friday, 9 AM – 5 PM (Your Time Zone)
Thank you for shopping with SwirlSense. We appreciate your business and are committed to ensuring your complete satisfaction.
SwirlSense – Where Fashion Meets Your Style.